TERMS & CONDITIONS
PAYMENT - Credit card, Debit card, via Sage Pay or Paypay.
POSTAGE & PACKING (Books) - U K: FREE when you order books online (minimum order £15), select UK in shipping charges. U K: Orders below £15 will be charged £4.00 postage and packing, select UK in shipping charges. Overseas: For overseas orders, please select your country in shipping charges: European Union: plus 20%, min charge £5.00. Rest of World plus 50%, min charge £10.00.
POSTAGE & PACKING (Tools & Products) - U K: Prices quoted include p&p (unless otherwise stated), select UK in shipping charges. Highlands & Islands: May incur an extra charge on bulky and/or heavy items. Will be discussed with customer before despatch. Overseas: For overseas orders, please select your country in shipping charges: European Union: plus 20%, min charge £5.00. Rest of World plus 50%, min charge £10.00.
POSTAGE & PACKING (Magazines) - Magazines (no minimum charge), please select delivery region when purchasing.
GIFT VOUCHERS - Gift vouchers are valid for one year from date of purchase. Some postage and packing rules may be over ridden by the use of vouchers. If this causes problems try splitting your order so one part is just below or to the value of the voucher and treat the second part as a new transaction.
DELIVERY - Whenever possible your order will be despatched within 24 hours. Delivery is normally within 2-3 days of our receipt of your order (in the UK). However on rare occasions it may take up to 21 days. International orders take longer, please allow at least three weeks for deliveries to EU countries and longer for ROW. Should you require delivery by a specific date, we will do our best but a few items may require extra time, so please be patient. Parcels under 2kg are usually despatched by Royal Mail. Parcels over 2kg will usually be delivered by courier. In either case if you are not in to receive the delivery the carrier will leave you a collection notice. If you do not respond to this the parcel will be returned to us and will incur a £7.50 charge to redispatch.
RETURNS - Returns for any reason must be authorized by us in advance. If goods are faulty or you are dissatisfied with them in anyway please contact us immediately. Please explain the problem and state; your name; the date of purchase; and if possible, the transaction number. Do not return goods without authorisation. In some cases it may be more cost effective to replace items without return and larger items may need collection by our couriers. This does not effect your statutory rights.
DIGITAL DOWNLOADS - Downloadable products such as pdf versions of Permaculture magazine and eBooks are supplied for personal use only. They may not (in part or in whole) be shared, copied, printed, resold or reproduced in any way. If you wish to reproduce any part of the content, in any way, written permission must be obtained from the publishers first.
PROOF OF AGE - The law requires that we take every reasonable precaution to ensure that knives, axes, billhooks, etc are not sold to persons under the age of 18 years. Only agree to the terms and conditions on this site if you are 18 years or over. We reserve the right to use any legal method open to us to establish a genuine age of potential customers in accordance with, and compliance of, the Offensive Weapons Act 1996. This may include a search of publicly available information, such as the Electoral Roll. The results of any such search will be held in the strictest of confidence solely for the purpose of ensuring the validity of age declarations. We will not hold or store in any medium the results of any such search, merely holding an indication on our records that a search has been made for the purposes of age validation. For the most part we will take the fact that you are paying by credit card as proof age, if you wish to pay by other methods, or wish to purchase other types of product but are under 18, please contact us first. In the event that we are unable to identify the genuine age of a potential customer we may request additional information from you. Often, this information can be supplied online in a very informal and non invasive manner. However, on occasions we may need to request physical proof such as a copy of a passport or driving license. This information will be held in the strictest of confidence solely for the purpose of ensuring the validity of age declarations.
SPECIAL PURCHASES - Buying items for a birthday present or special occasion? Write your message in the gift information box on check out.
SUBSCRIBERS PRICES - Permaculture Magazine, Readers / Subscribers prices are redeemable by entering the quoted Offer Code where prompted for a Discount Code and clicking apply.
PRICES - Every effort is made to keep prices on this website correct, however errors, omissions and price increases do occur and you will be invoiced at the rate indicated by our stock control computer at time of purchase. We reserve the right to cancel and refund any order, for whatever reason, at our discretion.
SECURITY & PRIVACY - Transactions made from this site are via an approved secure server. Your personal details will only be used in connection with green-shopping.co.uk and it's associated companies. They will be stored by us and may be used to send you special offers and a printed versions of the catalogue. They will not be sold or transfered to any third party.
CONTACT US - If you need any of the above clarified or would just like to talk to a real person about your order please ring +44 (0) 1730 823 311 (Monday to Friday 10-4 GMT) or email: firstname.lastname@example.org.